INCIDENT TRIAGENEW INVESTIGATION

Find the signal.
Isolate the failure.

Correlate device capability, DRM policy, manifest data, license responses, and player telemetry in one evidence-first investigation.

DRM03systems

INPUTS06signals

RAGPINECONEvector index

CASE INPUT

Incident evidence

Describe what failed and where the behavior diverges.

REQUIRED

Incident summary *

Platform Device / model Player / version DRM system

Compare the device-reported state with content requirements.

SIGNAL MATRIX

Observed on deviceRequired by policy

Security level Security level HDCP version HDCP version

Requested quality Codec License HTTP AI explanationChecking availability

Add redacted raw signals to increase diagnostic confidence.

OPTIONAL

Manifest text MPD / M3U8 Player / CDM logs REDACTED

Redacted license response Investigator notes

LIVE INPUT MONITORING

Device contextPRESENT

DRM policyMISMATCH

Manifest dataMISSING

License responseMISSING

Player telemetryPRESENT

Evidence readiness60%

Enough signal for a preliminary diagnosis

ANALYSIS PIPELINE04 STAGES

INVESTIGATOR NOTE

A successful license response does not guarantee output protection or a secure decoder path.

KNOWLEDGE COVERAGE

WIDEVINEFAIRPLAYPLAYREADYMPEG-DASHHLSHDCPCENCPSSHABRCDN